Refund policy

Last updated: 2 September 2026

At BabyHyo, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. 30-DAY RETURN PERIOD

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused, unworn, and undamaged
• In its original packaging
• With all tags attached, where applicable
• Accompanied by proof of purchase

2. HOW TO START A RETURN

To request a return, please contact us at:

Email: support@babyhyo.store

If your return is approved, we will provide instructions on where and how to send your item.

Items returned without contacting us first may not be accepted.

3. DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging where relevant

4. NON-RETURNABLE ITEMS

Certain types of products may not be eligible for return, including:

• Perishable goods
• Custom or personalised products
• Hygiene or personal care items once used or opened, where applicable
• Hazardous or flammable materials
• Items damaged after delivery due to misuse

We may also be unable to accept returns of:

• Gift cards
• Final sale or clearance products where clearly marked and where permitted by applicable law

Please contact us if you are unsure whether your item is eligible for return.

5. EXCHANGES

If you would like a different product, colour, or size, please contact us.

Where appropriate, the simplest option may be to return the original item and place a new order for the replacement product.

6. REFUNDS

Once we receive and inspect your return, we will notify you regarding the outcome.

If your refund is approved, it will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund after it has been issued.

7. RETURN SHIPPING COSTS

Customers are generally responsible for return shipping costs for change-of-mind returns.

If you receive an item that is faulty, damaged, or incorrect, please contact us before returning it so we can provide appropriate instructions.

Nothing in this policy is intended to limit your statutory rights under applicable UK consumer law.

8. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we may be able to cancel it.

If the order has already been dispatched, please contact us for information about the appropriate return process.

9. CONTACT US

If you have any questions about returns, refunds, or your order, please contact:

BabyHyo
31 Cheddington Road
London, N18 1LT
United Kingdom

Email: support@babyhyo.store
Phone: +44 12 5382 6579
Website: babyhyo.store