Shipping policy

Last updated: 2 September 2026

This website is operated by BabyHyo. By placing an order through our website, you agree to the shipping terms below. These terms are provided to ensure a clear and transparent shopping experience.

1. GENERAL

All orders are subject to product availability. We aim to keep stock information on our website accurate and up to date. However, from time to time, stock discrepancies may occur and some items may become unavailable after purchase.

If this happens, we will contact you to confirm whether you would prefer to:

• Wait until the item is restocked, or
• Receive a refund for the unavailable item.

2. SHIPPING COSTS AND DELIVERY TIMES

Shipping options and charges are shown clearly at checkout before payment is completed.

Our current UK delivery options are:

• Free Standard Shipping: 6–9 business days — Free
• Express Shipping: 4–6 business days — £20

The shipping cost shown at checkout is the final delivery charge for your order.

Please note that estimated delivery times begin after your order has been processed and dispatched.

3. DELIVERY AREA

We currently deliver within the United Kingdom only.

At this time, we do not offer international shipping.

4. ORDER PROCESSING AND DISPATCH TIME

Orders are normally processed and dispatched within 1–3 business days after payment has been successfully received.

The 1–3 business day processing time is separate from the estimated delivery time:

• Free Standard Shipping: 1–3 business days processing + 6–9 business days estimated delivery after dispatch
• Express Shipping (£20): 1–3 business days processing + 4–6 business days estimated delivery after dispatch

Orders are processed Monday to Friday during normal business hours, excluding public holidays.

During busy periods, public holidays, courier disruptions or other unexpected circumstances, processing or delivery may occasionally take longer.

5. DELIVERY ADDRESS CHANGES

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the address before your order has been dispatched. Once an order has been shipped, changes may no longer be possible.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

6. P.O. BOX DELIVERIES

We may be able to deliver to P.O. Box addresses where supported by the delivery service used for your order.

If you are unsure whether delivery to your P.O. Box is available, please contact us before placing your order.

7. DELAYS AND DELIVERY ISSUES

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist with investigating the delivery.

Delivery timeframes are estimates and may occasionally be affected by factors outside our reasonable control, including:

• Courier delays
• Weather conditions
• Public holidays
• Peak seasonal demand
• Transportation disruptions

We will do our best to assist you if your shipment is delayed.

8. TRACKING INFORMATION

Once your order has been dispatched, you will receive tracking information where available so you can monitor the progress of your shipment.

Please allow up to 48 hours after dispatch for tracking information and updates to appear.

9. DAMAGED PARCELS IN TRANSIT

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please keep the original packaging and provide clear photographs of:

• The parcel
• The packaging
• The damaged item(s)

This information will help us review the issue and provide an appropriate solution.

10. ITEMS OUT OF STOCK

If an item in your order becomes temporarily unavailable after purchase, we will contact you to discuss the available options.

Depending on the circumstances, these options may include:

• Waiting for the item to be restocked
• Shipping available items first, where appropriate, or
• Receiving a refund for the unavailable item

We will contact you before taking further action where your choice is required.

11. CANCELLATIONS

If you wish to cancel your order, please contact us as quickly as possible.

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, please refer to our Return & Refund Policy for information about returning your order.

12. RETURNS AND REFUNDS

For information regarding returns, damaged or incorrect goods and refunds, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy is intended to limit any statutory consumer rights you may have under applicable UK law.

13. CONTACT INFORMATION

For questions regarding shipping, delivery or your order, please contact:

BabyHyo
31 Cheddington Road
London, N18 1LT
United Kingdom

Email: support@babyhyo.store
Phone: +44 12 5382 6579
Website: babyhyo.store