Terms of service

Last updated: 2 September 2026

This website is operated by BabyHyo. Throughout the site, the terms “we”, “us”, and “our” refer to BabyHyo. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.

1. ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products or services for any illegal or unauthorised purpose and not to violate any applicable laws or regulations.

2. GENERAL CONDITIONS

We reserve the right to refuse service or cancel transactions where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.

Your content, excluding payment information, may be transferred across networks as required for operation of the website. Payment information is handled securely by third-party payment providers.

3. ACCURACY OF INFORMATION

We aim to ensure that the information provided on babyhyo.store is accurate, complete, and up to date.

However, occasional errors relating to product descriptions, pricing, availability, or other website content may occur. Where an error affects an order, we will contact you where appropriate.

4. PRODUCTS AND AVAILABILITY

All products are subject to availability.

We may update, change, or discontinue products offered on our website.

If an item becomes unavailable after you place an order, we will contact you and may offer an appropriate option, such as:

• An alternative product, where agreed
• Waiting for the product to become available again
• A refund for the unavailable item

5. ORDERS

After placing an order, you will receive confirmation using the contact details provided during checkout.

We reserve the right to cancel or refuse an order where reasonably necessary, including cases involving suspected fraud, payment issues, obvious pricing errors, incorrect information, or product availability issues.

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued.

6. PRICING

Product prices are displayed on our website and may be updated from time to time.

Prices are shown in GBP (£) where applicable.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

7. SHIPPING & DELIVERY

We currently deliver within the United Kingdom.

Our available delivery options are:

• Free Standard Shipping: estimated 6–9 business days
• Express Shipping: estimated 4–6 business days — £20

Order processing time may apply separately before dispatch.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for complete information.

8. RETURNS & REFUNDS

Eligible returns and refunds are handled according to our Return & Refund Policy.

We currently offer a 30-day return period for eligible products.

Nothing in these Terms is intended to restrict or exclude any statutory consumer rights available under applicable UK law.

9. THIRD-PARTY SERVICES

We may use third-party providers to help operate our business, including payment processors, delivery providers, website services, analytics providers, and other service providers.

Third-party services may also be subject to their own terms and privacy policies.

Nothing in this section excludes any responsibility that cannot legally be excluded under applicable law.

10. PERSONAL INFORMATION

Personal information submitted through our website is handled in accordance with our Privacy Policy.

For privacy-related questions, please contact:

support@babyhyo.store

11. PROHIBITED USES

You must not use our website:

• For unlawful activities
• To violate applicable laws or regulations
• To distribute viruses, malware, or other harmful code
• To attempt unauthorised access to our website or systems
• To interfere with website security or functionality
• To misuse our services or attempt fraudulent transactions

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, BabyHyo will not be responsible for losses that are not reasonably foreseeable as a result of using our website or purchasing our products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful or restricts your statutory rights under applicable UK consumer law.

13. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on this website with an updated “Last updated” date.

14. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

BabyHyo
31 Cheddington Road
London, N18 1LT
United Kingdom

Email: support@babyhyo.store
Phone: +44 12 5382 6579
Website: babyhyo.store